Privacy Policy

This privacy policy tells you what to expect us to do with your personal information. Reading this privacy notice will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact our data protection officer. If you do not agree with our policies and practices, please do not use our services.

OPCI Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
• If you make a request, we must respond to you without undue delay and in any event within one month.
  

To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, for service updates or marketing purposes and for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  

Information We Collect and How We Use It

We collect and store the personal information you voluntarily provide to us when using our website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use and may include:

• Information that you provide by filling in forms on the website. This information is used for the purposes described on the relevant form;
• Information you provided when communicating with OPCI. This information is used for replying to you and for any other purposes described or implicit from the context of that information.
  

Information automatically collected

Details of your visits to the website including traffic data, location data, browser type and other communication data. such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. This information is used for website administration and to analyse browsing actions and trends.

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access our website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use, device event information, and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access our webs. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device.
  

Information collected from other sources

If you interact with us on a social media platform using your social media account (e.g. LinkedIn), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.

The information that we collect from you is stored in the United Kingdom.

Who Has Access to Collected Information

OPCI Ltd whose registered address is Clavering House Clavering Place Newcastle upon Tyne Tyne and Wear NE1 3NG company number 15592570 is the data controller of information collected on the website.

OPCI Ltd may use subcontractors to maintain and service the website. Where these subcontractors require access to your information, OPCI seeks assurances that they comply with the GDPR, that your information will be kept confidential, and that they will not use your information except to fulfil their obligations to OPCI.

OPCI may have to disclose your information to comply with any applicable law or valid legal process. This includes, but is not limited to:

• requests by Government agencies;
• where the disclosure is required by or under any enactment, rule of law or by the order of a court; and
• for the purpose of obtaining professional advice or establishing, exercising or defending legal rights.

Except as set out above, OPCI will not disclose to anyone else the information collected about you on this website.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where you have given your consent.

We use your information to:

• Communicate with you.
• Improve our website and services.
• Deal with complaints and queries.
• Comply with legal obligations.
  

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal and reporting requirements.

Cookies

​The website use cookies to identify your computer when you are on the website. A cookie is a file sent by the website to your computer, and used by the website to identify you, to improve the site and to deliver a personalised service.

You may configure your browser to refuse or restrict the use of cookies. For example, in Internet Explorer, go to Tools > Internet Options. Please note that the website depends on cookies for proper functionality and you will not be able to use the website properly if your browser is configured not to allow cookies. In particular, if you refuse or restrict the use of cookies, you may be unable to access certain parts of the website.

Information Security

The information that OPCI collects is stored on secure servers.

OPCI uses certain procedures and security features to try to prevent unauthorised access. We comply with the UK Government’s Cyber Essentials security standards.

Sending information on the internet is not completely secure and OPCI cannot guarantee the security of the information transmitted to the website. Any transmission is at your own risk.

Third Party Websites

The website contains links to other sites. OPCI is not responsible for the privacy practices of such websites.

Changes to the Privacy Policy

OPCI occasionally changes this privacy policy. You should therefore review the policy regularly to ensure you are aware of any changes made.

Contact Us and How to Complain

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at: justin.green@opci.co.uk

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details in this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:   

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

Effective Date: December 2024