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Privacy Policy

Effective: October 30th, 2024

This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection law. Please read this notice carefully to understand how your data is handled. If you have any questions or concerns, contact our Data Protection Officer using the details at the end of this policy.

If you do not agree with our practices, we respectfully advise you not to use our services.

Who We Are

OPCI Ltd (“we”, “our”, “us”) is committed to protecting your privacy. We are the data controller responsible for the personal data collected through this website, and we process your data in accordance with the UK General Data Protection Regulation (UK GDPR).

Registered address:
Clavering House, Clavering Place, Newcastle upon Tyne, NE1 3NG
Company number: 15592570

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data. These rights may vary depending on the lawful basis on which we process your data:

  • Right of Access – You can request copies of your personal data and information on how it is used.
  • Right to Rectification – You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure – You can request deletion of your data in certain circumstances.
  • Right to Restrict Processing – You can ask us to limit how we use your data.
  • Right to Object – You can object to our processing of your data.
  • Right to Data Portability – You can ask us to transfer your data to another organisation.
  • Right to Withdraw Consent – Where we rely on your consent, you can withdraw it at any time.

To exercise these rights, contact us using the details at the end of this notice. We will respond within one month.

For further details, visit the Information Commissioner’s Office (ICO): www.ico.org.uk

Lawful Bases for Processing

We rely on the following lawful bases to process personal data:

  • Consent
    • When you give us permission after receiving full information.
    • You may withdraw your consent at any time.
  • Legal Obligation
    • When we are required to process your data to comply with legal obligations.
    • In these cases, some rights (such as the right to erasure or data portability) may not apply.

Information We Collect

We collect information in the following ways:

Information You Provide to Us

  • Through forms on our website.
  • When you contact us directly.
  • When expressing interest in our products or services.

Automatically Collected Information

  • IP address, browser type, device characteristics, and location data.
  • Details of site usage (e.g. page views, timestamps, referring URLs).
  • We use this data for website security, analytics, and performance monitoring.

Cookies and Similar Technologies
We use cookies to enhance website functionality and improve your experience. See our (Cookie Notice) for more details.
You can disable cookies in your browser settings. Please note, however, that some features of the website may not function correctly without them.

Additional Data Sources
If you interact with OPCI via social media platforms (e.g. LinkedIn), we may receive limited personal data from your profile, depending on your privacy settings.

Where Your Data Is Stored

All personal data is stored on secure servers located in the United Kingdom.

How We Use Your Data

We use your personal information for the following purposes:

  • To communicate with you.
  • To improve our services and website.
  • To handle enquiries, complaints, and requests.
  • To meet legal and regulatory requirements.

Disclosure of Your Data

We may share your personal data:

  • With subcontractors who support our services. They are required to comply with the UK GDPR and act only on our instructions.
  • With professional advisers or as required to comply with legal obligations or lawful requests from public authorities.

Otherwise, we do not share your information with third parties.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, regulatory, and reporting obligations.

Information Security

We store your personal data securely and follow best practices to protect it, including adherence to the UK Government’s Cyber Essentials security standards.

However, data transmission over the internet is not completely secure. Any data you send is at your own risk.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We recommend checking this page periodically to remain informed of any changes.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact our Data Protection Officer:

Justin Green
justin.green@opci.co.uk

How to Complain

If you are unhappy with how we have used your data, you may lodge a complaint with the ICO:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk